Industry Publications
Publications List
29. Drive Less, Do More: Service Fleets Can Join The Hypermiling Craze – Moshe BenBassat, CEO and Chairman of ClickSoftware discusses how fuel prices inch toward all-time highs, consumers are once again joining the “hyper-miling” movement. (Forbes, 2011)
https://www.forbes.com/sites/ciocentral/2011/06/08/drive-less-do-more-service-fleets-can-join-the-hypermiling-craze/#6046b2f263bb
28. ClickSoftware announces ClickAppStore for Mobile Business Applications – ClickSoftware brings the ‘app store’ concept to the world of business applications for enterprise mobility. (CBR, 2011)
https://www.cbronline.com/news/clicksoftware-announces-clickappstore-for-mobile-business-apps-130511
27. The Starter Kit Concept and Working in the ClickAppStore – In this short article Dr. BenBassat discusses how the concept of Starter Kits and the ClickAppStore are ready to revolutionize the business mobility market. (ClickSoftware Website, 2011)
(http://www.clicksoftware.com/bc2539d3-0a9c-4acb-90dc-fe16a772a475/news-articles-details.htm)
26. Customer Relationship Management in the Cable Field: A Generational Question – An interview with Moshe BenBassat, CEO and Chairman of ClickSoftware discusses how cable companies need to ramp up their efforts in customer service. (TMCnet, 2011)
http://cable.tmcnet.com/topics/cable/articles/166146-customer-relationship-management-the-cable-field-generational-question.htm
25. Device choices make mobile workforce management decisions primary. (SearchCIO.com, 2011)
https://searchcio.techtarget.com/news/2240034484/Device-choices-make-mobile-workforce-management-decisions-primary
24. ERP, Services, Telephony and Mobile – Will software vendors see the new opportunity or will they continue to view cell phones as phones and not as business process change agents? (ZDNet, 2011)
https://www.zdnet.com/article/erp-services-telephony-and-mobile/?tag=mantle_skin;conten
23. Optimization Then & Now: Going Mobile – Dr. Moshe BenBassat, CEO of ClickSoftware discusses how mobile workforce management can optimize a business’s physical and human resources. (Spend Matters, 2011)
https://spendmatters.com/2011/3/21/Optimization-Then-and-Now-Going-Mobile/
22. On the Road to Agile Mobile Business Applications – Dr. Moshe BenBassat, CEO of ClickSoftware discusses how consumer-level applications are a catalyst for mobile business applications. (Field Technologies, 2011)
(http://www.clicksoftware.com/Collateral/Documents/English-US/Executive%20Outlook%202011.pdf)
21. Why HTML5 Will Really Matter in 2011 – How ClickSoftware is a good example of this trend. (IT Business Edge, 2010)
https://www.itbusinessedge.com/cm/blogs/vizard/why-html5-will-really-matter-in-2011/?cs=44884
20. The Wall Street Transcript Featuring ClickSoftware – ClickSoftware CEO Moshe BenBassat was interviewed for this article, Connecting Market Leaders with Investors. (The Wall Street Transcript, 2010)
(http://www.clicksoftware.com/Collateral/Documents/English-US/Wall%20Street%20Transcript%20ClickSoftware.pdf)
19. Bank Leumi Optimises Staff Rotation with ClickSoftware. (IT-Director.com, 2010)
(http://www.it-director.com/business/compliance/news_release.php?rel=20138)
18. Is a bad economy good for customer service? Cutbacks might seem prudent right now, but smart companies are investing in customer service during the downturn. (InfoWorld, 2010)
https://www.infoworld.com/article/2627307/is-a-bad-economy-good-for-customer-service-.html
17. Stop laying off customer service workers! Smart use of software can eliminate ‘cable guy syndrome,’ and save jobs. (CNN Money.com, 2010)
(http://tech.fortune.cnn.com/2010/04/12/stop-laying-off-customer-service-workers/?ervice-workers/)
16. ClickSoftware Releases “Service Chain Optimization For Dummies”. (IT Director.com, 2009)
(http://www.it-director.com/business/change/news_release.php?rel=15135)
15. ClickSoftware Unveils Standalone Mobility Suite. (DestinationCRM.com, 2009)
https://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=58208
14. Improve service by spending on efficiency. (Financial Times Online, 2009)
(http://www.ft.com/cms/s/0/bfc7762e-5512-11de-b5d4-00144feabdc0.html?nclick_check=1)
13. ClickSoftware Connects Field Service. (CRM Magazine, 2008)
https://www.destinationcrm.com/Articles/CRM-News/Daily-News/ClickSoftware-Connects-Field-Service-52306.aspx
12. Location-Based Services Put Efficiency on the Map. (Inbound Logistics Magazine, 2008)
https://www.inboundlogistics.com/cms/article/location-based-services-put-efficiency-on-the-map/
11. Getting a charge out of service optimization. (Electric Energy Online, 2008)
(http://www.electricenergyonline.com/?page=show_article&mag=49&article=359)
10. Wiring the Beijing Olympics. (Baseline, 2008)
http://www.baselinemag.com/c/a/Infrastructure/Wiring-the-Beijing-Olympics
9. Enabling the Real-Time Service Enterprise Service optimization technology changes the dynamic.
destination. (CRM.com, 2008)
https://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=47358
8. Top Five Ways Service Organizations Can Go Green. (Directions Magazine, 2008)
https://www.directionsmag.com/article/2546
7. Growth, On Schedule. (Boston Business Journal, 2008)
https://www.bizjournals.com/boston/stories/2009/01/05/smallb1.html
6. Getting Smart SLR. (Wireless Week, 2008)
(http://www.wirelessweek.com/Articles/2008/01/Getting-Smart-SLR/)
5. When Do You Allow Computers to Make Decisions for You? (CRM Today, 2005)
(http://www.crm2day.com/highlights/50032.php)
4. Of Jackpots And Jugglers, Making Service Optimization Work For You. (Customer Interaction Solutions, 2005)
(http://www.clicksoftware.com/Collateral/Documents/English-US/42_jackpots_jugglers.pdf)
3. Field Service Management – Where Logistics Meets Location Technology. (Directions Magazine, 2005)
https://www.directionsmag.com/article/3267
2. Service And Maintenance Software Clicks. (Industry Week, 2003)
(www.industryweek.com/CurrentArticles/Asp/articles.asp?ArticleId=1538)
1. Can’t Teach an Old Dog New Tricks. (Real Market Today – Expert Corner, 2003)
(http://www.realmarket.com/experts/experts042903.html)